These Terms of Service govern your use of the website located at https://lashmire.com and any related services provided by Lashmire LTD.
By accessing https://lashmire.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Lashmire LTD.
We, Lashmire LTD, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.
These Terms of Service were last updated on: 14 April 2025
Limitations of Use
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
Remove any copyright or other proprietary notations from any materials and software on this website;
Transfer the materials to another person or “mirror” the materials on any other server;
Knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Lashmire LTD provides;
Use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
Use this website or its associated services in violation of any applicable laws or regulations;
Use this website in conjunction with sending unauthorised advertising or spam;
Harvest, collect or gather user data without the user’s consent; or
Use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
Intellectual Property
The intellectual property in the materials contained in this website are owned by or licensed to Lashmire LTD and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.
This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Lashmire LTD at any time.
Monthly Support & Hosting Plans
Support Access & Response Times For all support related matters, please contact our dedicated team at [email protected]. Our staff aim to provide an initial reply to all enquiries within 2 hours during normal working hours. Please note that requests are reviewed and actioned on a case-by-case basis depending on the level of urgency and the nature of the task.
Website Hosting & Backups Lashmire LTD provides website hosting services as part of our monthly plans. While we utilise high-quality server infrastructure to ensure optimal performance, the hosting is provided subject to the limitations set out in our Service Levels (Section 4). While Lashmire LTD performs regular backups for maintenance purposes, the Client is responsible for maintaining their own independent backups of all website content and data. Lashmire LTD is not liable for any loss of data.
Cancellation Policy Clients may cancel their monthly support and hosting plan by providing 14 days’ written notice via email to [email protected]. Fees for the notice period remain payable in full, and no pro-rata refunds will be provided for partial months.
Scope of Coverage Our monthly plans are designed to maintain the health and currency of your hosted website. Included services are:
Minor Content Changes: Small text updates, image swaps, or basic layout adjustments to existing pages.
Bug Fixes: Resolution of technical errors or glitches, provided they are not the result of human interaction, client error, or unauthorized third-party interference.
Maintenance: Regular updates for plugins and themes to ensure security and performance.
Security: SSL certificate support and monitoring.
Exclusions (Available for Extra Charge) Support plans do not include the following services, which are quoted separately:
Domain and DNS Support: Management, renewal, or troubleshooting of domain names and DNS records.
Email Support: Technical support for email hosting, configuration, or inbox issues.
New Features: Addition of new functionality, complex integrations, or new page designs.
Marketing & SEO: Search engine optimisation, pay-per-click management, or general digital marketing.
Design Services: Branding, graphic design, or major UI/UX overhauls.
Fair Use Policy To ensure high-quality support for all our clients, we operate a Fair Use Policy.
Support plans are intended for reasonable, occasional maintenance.
If a Client’s support requests exceed a reasonable volume within a single month, we will notify the Client.
Continued excessive use may result in additional hourly charges or a requirement to move to a higher-tier support plan. We reserve the right to prioritize or defer non-critical requests if the fair use threshold is exceeded.
Service Levels & Uptime (SLA)
While we strive for maximum availability, Lashmire LTD does not guarantee 100% uptime for hosted websites or digital services.
Uptime Target: We aim for a service availability of 99.9% (excluding scheduled maintenance).
Maintenance: We reserve the right to perform scheduled maintenance. We will endeavour to provide at least 24 hours’ notice for any planned outages.
Third-Party Failures: Lashmire LTD is not liable for downtime caused by third-party hosting providers, domain registrars, or global internet infrastructure failures.
Data Protection (UK GDPR)
For the purposes of the Data Protection Act 2018 and the UK GDPR:
Roles: Lashmire LTD acts as a Data Processor regarding personal data hosted on your website. You, the client, act as the Data Controller.
Obligations: We process personal data only on your documented instructions and implement technical measures to ensure security.
Assistance: We will assist you, insofar as is possible, in responding to data subject requests and GDPR compliance.
Sub-processors: You grant us general authorisation to engage sub-processors (such as hosting providers) who adhere to similar data protection standards.
Payment, Cancellation, and Transfer Fees
If a customer fails to make payment, cancels their service, or wishes to transfer their website/system, they may do so using the backups provided within the system.
If the customer requests Lashmire LTD to perform the transfer on their behalf, the customer agrees to the following fees:
Standard Website Transfer: £350 per website.
Bespoke Development System Transfer: £2,500 per system.
These fees cover administrative, technical, and processing costs and are due and payable in full before any transfer begins. Failure to pay within specified timeframes may result in the suspension or termination of services. We reserve the right to revise these transfer fees with prior notice.
Professional Scope & Delivery
Limitation of Professional Advice Any digital strategy or SEO advice provided is for informational purposes only. Lashmire LTD does not guarantee specific financial outcomes, search engine rankings, or conversion rates, as these are subject to third-party algorithms (e.g., Google) and market fluctuations.
Browser Compatibility We develop websites to be compatible with the latest two versions of major modern browsers (Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge). We do not guarantee full compatibility with outdated or legacy browser versions.
Right to Sub-Contract Lashmire LTD reserves the right to sub-contract any part of the services to qualified third-party professionals or agencies to ensure the highest quality of delivery. We remain responsible for the standard of work delivered by any sub-contractor.
Liability & Accuracy
Liability Services are provided on an ‘as is’ basis. To the extent permitted by law, Lashmire LTD disclaims all warranties. In no event shall Lashmire LTD be liable for any consequential loss (including loss of profit, revenue, business, reputation, or data), even if notified of the possibility of such damage.
Accuracy of Materials Materials on our website are for general information only. We do not warrant the accuracy or reliability of materials on this site or linked resources.
Force Majeure
Neither party shall be liable for delay or failure to perform obligations resulting from a Force Majeure Event (e.g., acts of God, flood, fire, pandemic, war, terrorist attack, civil unrest, or failure of public telecommunications networks). The time for performance shall be extended by a period equivalent to the delay.
Termination, Severance & Governing Law
Right to Terminate We may suspend or terminate your right to use our services immediately upon written notice for any breach of these Terms.
Severance If any term is found to be void or unenforceable, it shall be severed, and the validity of the remainder of these Terms shall not be affected.
Governing Law These Terms are governed by the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that location.
